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Customer Service Strategies (Part 2): Dealing with Difficult People (at SLAC)

Female professional with concerned look working at computer
March 2, 2017 -
8:30am to 12:00pm
SLAC, Building 48, Redwoods Room
$100, STAP fund eligible

Please note, customer Service Strategies Part 1 is recommended prior to attending this course. Dealing with Difficult Customers offers specific strategies for dealing with the classic types of difficult behavior.

You will learn to:

  • Distinguish customers with normal behavior who are upset from customers whose behavior is not normal and difficult to deal with
  • Identify the needs behind the different types of difficult behaviors
  • Manage your attitude and behavior in the face of the difficult behaviors
  • Specific strategies to deal with each type of difficult behavior
Event Type: 
Course
Event Categories: 
Professional Development, Learn & Grow, Courses
Event Audience: 
Staff, Lifelong Learner