Please note, customer Service Strategies Part 1 is recommended prior to attending this course. Dealing with Difficult Customers offers specific strategies for dealing with the classic types of difficult behavior.
You will learn to:
- Distinguish customers with normal behavior who are upset from customers whose behavior is not normal and difficult to deal with
- Identify the needs behind the different types of difficult behaviors
- Manage your attitude and behavior in the face of the difficult behaviors
- Specific strategies to deal with each type of difficult behavior