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Benefits Provider Contacts

Other Contacts

Mailing Address

You can upload many important documents, such as Dependent Certification Forms, directly through the My Benefits portal. Or, you can mail or fax them to:

Stanford Benefits
P.O. Box 3190
Bellaire, TX 77402

Fax: 866-539-0431

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When to contact the University HR Service Team

The University HR Service Team is available to assist you with questions about health and retirement benefits provided by Stanford. For example:

  • If you are a new hire and need plan services before you receive your plan ID card, your doctor’s office or pharmacy may call us to verify coverage
  • If you need help enrolling for benefits during an enrollment window
  • If you have a question about a payroll deduction related to your benefits
  • If you are unsure if a dependent is covered under your plan
  • You plan to retire in the next three to six months

How to contact the University HR Service Team

Login to My Benefits to connect with a specialist via:

When to contact your plan administrator

Contact the plan administrator for specific information about your benefits covered under that plan, including:

  • To find out if your doctor or dentist is in your medical or dental plan’s network If you have a claim dispute or question
  • To verify what procedures are covered under your plan and obtain prior authorization
  • You can’t find your member ID for your health plan
  • To verify if a prescription drug is on your plan’s covered list
  • To find urgent care centers 
  • If you are seeing a mental health professional or chiropractor for the first time and you want to verify costs/coverage
  • Questions about your Flexible Spending Account balance or eligible expenses

Connect with Plan Providers through the My Benefits Portal

In addition to the contact information listed below, you may find what you need through “single sign on” through My Benefits. You can access some of our plan administrators, such as TASC for your FSA, by simply logging into the portal. Once you log in, access these accounts in the left-hand navigation under the “Link to My Accounts” drop down. This feature is only available to active employees.

If you still can’t find what you’re looking for, contact the University HR Service Team. Stanford Benefits phone numbers are featured in bold in the menu below.

Benefits Provider Contact Information

Medical Contacts

Stanford Health Care Alliance Plan (administered by Aetna)
855-345-SHCA (7422)


Blue Shield, High Deductible Plans
Mail-Order Prescription Service: 866-346-7200

Included Health (advocacy for employee high deductible plans)

Blue Shield, Retiree PPO Medicare Plan
Mail-Order Prescription Service: 866-346-7200

Blue Shield, Trio
Mail-Order Prescription Service: 866-346-7200

Blue Shield, Care Management Program

Health Net Seniority Plus
800-275-4737 (Medicare)
Mail-Order Prescription Service: 888-624-1139

Health Net COB

800-522-0088 (Medicare)

Mail-Order Prescription Service: 888-624-1139

Kaiser Permanente
800-464-4000 HMO (CA)

800-966-5955 HMO (Hawaii)

800-443-0815 Kaiser Permanente Senior Advantage (Medicare) 

For help completing a telephonic enrollment of the Medicare Advantage form for Kaiser Senior Advantage please have call 877-547-4909.

Mail-Order Prescription Service: 800-464-4000

Vita Companies - Direct Pay Administrator (Leave Billing & COBRA)

Flexible Spending Accounts
(See section below)

Health Savings Account (HSA)




University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

View all the Benefits Providers Contacts


Dental Contacts

Delta Dental

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST


Vision Contacts

VSP Vision Care (VSP)

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST


Identity Theft Protection


When calling, reference engagement number DB13717.


Life & Disability Contacts

Genworth - Long-Term Care provider from 10/1/15 to 6/15/21 (Stanford is no longer promoting or recommending enrollment in this benefit.)
(Password: groupltc)

CNA Insurance Company - Long-Term Care for policies purchased prior to 10/1/15
(Password: stanfordgltc)
5 a.m. - 3 p.m. ET

The Hartford –  Business Travel Accident Insurance claims unit
P.O. Box 14299
Lexington, KY 40512-4299
Fax: 866-954-2621

AbsenceOne - Short- and Long-Term Disability and Leaves, starting 11/1/20

Lincoln Financial - Long-Term Disability with effective date before 11/1/20
(Claimant Service ID: stanford)

Unum - Short and Long-Term Disability before 1/1/08

Prudential Insurance Company of America - Life Insurance/AD&D
888-257-0412 Customer Service
800-524-0542 (Death Benefit Claims)

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST


Mental Wellness Programs Contacts

Meru Health - Online mental wellness program for adults

Email: using the subject line "StanfordU"
Text/call: (833) 940-1385

Brightline - Child and adolescent mental health support

Healthcare + Savings and ACA High Deductible plans
Brightline Kaiser, Trio and SHCA plans

Phone: 888-224-7332


Retirement Savings Contacts

Stanford Contributory Retirement Plan (SCRP)

Staff Retirement Annuity Plan (SRAP)
TDD: 800-364-6164

My Retirement Savings


Frozen Accounts:


Investment Counselors

To schedule appointments

800-662-0106 x14500


Spanish: 877-297-3017


Flexible Spending Accounts (FSA) Contacts

Health Care Flexible Spending Account and Dependent Day Care Flexible Spending Account:



Customer Service: 855-842-4913
Monday- Friday, 8:00 a.m.- 5:00 p.m., all time zones
Fax: 877-233-5217


Pre-paid Legal Services



Pet Insurance



Home and Auto Insurance

Liberty Mutual (Claimant Service ID: stanford)


WorkLife Contacts

Stanford Benefits, WorkLife
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

Contact Us Online


Tuition & Training Assistance Contacts

Staff Training Assistance Program (STAP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985

Staff Tuition Reimbursement Program (STRP)
EdAssist Toll Free: 844-239-8770

Tuition Grant Program (TGP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985


Other Contacts