Contact Us
Benefits Provider Contacts
View the complete list of contacts for Stanford plans and benefits providers
Other Contacts
Mailing Address
You can upload many important documents, such as Dependent Certification Forms, directly through the My Benefits portal. Or, you can mail or fax them to:
Stanford Benefits
P.O. Box 3190
Bellaire, TX 77402
Fax: 866-539-0431
The University HR Service Team is available to answer your questions about Stanford’s benefits offerings and help you elect or change your benefits.
University HR Service Team
HEALTH & LIFE BENEFITS | RETIREMENT SAVINGS | STAP, STRP, TGP
Modified schedule during winter closure (Dec. 21 - Jan. 3):
- Closed on the designated university holidays: Dec. 25, Dec. 26 and Jan. 1
- Open from 8 a.m. to 5 p.m. PT: Dec. 27 and Dec. 28
- Closed, with voicemail only: Dec. 21-22, Dec. 29, Jan. 2, Jan. 3; voicemail will be monitored for urgent matters and callbacks will be made by the next business day
- In-office appointments and online chat: Not available during winter closure.
- Resume normal operating hours: Jan. 4
The University HR Service Team is a group of Stanford employees who are also benefits experts, available to help you when you need it.
By Phone
877-905-2985
650-736-2985
Monday to Friday, 8 a.m. to 5 p.m. PT
(except during holidays)
Online
My Benefits
Common Questions
- When should I call my medical plan directly?
- When can I change my benefits?
- How do I compare medical plans?
- How do I submit a question about child care to the WorkLife Office?
- How do I apply for the Tuition Grant Program?
- What happens to my benefits when I’m on leave?
- When are the University holidays?
- When am I eligible for the CRA?
- Who do I contact for questions about my paycheck?
- How do I become an official Stanford retiree?
Disability & Leaves Services
SHORT-TERM DISABILITY | FAMILY LEAVE | MATERNITY LEAVE | LONG-TERM DISABILITY
During winter closure (Dec. 21 - Jan. 3):
If you have an urgent matter relating to a medical leave claim, contact AbsenceOne at 866-566-1906. If you have an urgent matter relating to your medical leave pay, submit a ServiceNow request. Tickets will be monitored for urgent matters, and callbacks will be made by the next business day. We will resume normal operating hours on Jan. 4.
AbsenceOne is Stanford's disability administrator.
You can start a claim or manage your leave through the AbsenceOne portal (My Leaves) or by phone.
By Phone
866-566-1906
Monday to Friday, 8 a.m. to 5 p.m. PT (except during holidays)