Benefits Provider Contacts
When to contact your plan administrator
Contact the plan administrator for specific information about your benefits covered under that plan, including:
- To find out if your doctor or dentist is in your medical or dental plan’s network If you have a claim dispute or question
- To verify what procedures are covered under your plan and obtain prior authorization
- You can’t find your member ID for your health plan
- To verify if a prescription drug is on your plan’s covered list
- To find urgent care centers
- If you are seeing a mental health professional or chiropractor for the first time and you want to verify costs/coverage
- Questions about your Flexible Spending Account balance or eligible expenses
When to contact the Stanford HR Service Center
The Stanford HR Service Center can assist you with questions about health and retirement benefits provided by Stanford. For example:
- If you are a new hire and need plan services before you receive your plan ID card, your doctor’s office or pharmacy may call us to verify coverage
- If you need help enrolling for benefits during an enrollment window
- If you have a question about a payroll deduction related to your benefits
- If you are unsure if a dependent is covered under your plan
- You plan to retire in the next three to six months
Benefits Provider Contact Information
Review the list of benefits categories below and click the plus sign (+) to find the related benefits providers and their contact information. If you still can’t find what you’re looking for, contact the Stanford HR Service Center by submitting a help ticket or calling 877-905-2985, Monday to Friday, 8 a.m. to 5 p.m. PT, except on holidays.
Aetna (Stanford Select Copay, Stanford Choice HDHP, and ACA Basic Health Plans)
833-971-4583
Alignment Health Retiree Options MAPD (PPO)
866-634-2247 (Medical Plan)
650-204-9755 Retiree First (Alignment's Customer Service)
Blue Shield, Retiree PPO Medicare Plan
800-873-3605
Mail-Order Prescription Service: 866-346-7200
Blue Shield, Care Management Program
877-455-6777
Health Insurance Counseling and Advocacy Program (HICAP) 800-434-0222
Included Health (for medical second opinions) 855-431-5514
Kaiser Permanente
800-464-4000 HMO (CA) and Kaiser Mail-Order Prescription Service
800-966-5955 HMO (Hawaii)
800-443-0815 Kaiser Permanente Senior Advantage (Medicare)
For help completing a telephonic enrollment of the Medicare Advantage form for the Kaiser Senior Advantage plan, call 877-547-4909
Vita Companies - Direct Pay Administrator (Retiree Billing & COBRA)
800-424-3052
Medicare
800-633-4227
Social Security
800-772-1213
Delta Dental
888-335-8227
VSP Vision Care (VSP)
800-877-7195
Sedgwick - Short- and Long-Term Disability and Leaves
866-566-1906
The Hartford – Business Travel Accident Insurance
Claims Unit
P.O. Box 14299
Lexington, KY 40512-4299
888-563-1124
Fax: 866-954-2621
Lincoln Financial - Long-Term Disability with effective date before Nov. 1, 2020
(Claimant Service ID: stanford)
800-896-9375
Unum - Short and Long-Term Disability before January 2008
866-705-7811
Prudential Insurance Company of America - Life Insurance/AD&D
888-257-0412: Customer Service
800-524-0542: Death Benefit Claims
Stanford Faculty Staff Help Center (Employee Assistance Program)
650-723-4577
helpcenter@lists.stanford.edu
Meru Health - Online mental wellness program for adults and their dependents aged 13+
Email: support@meruhealth.com using the subject line "StanfordU"
Text or call: 833-940-1385
Stanford Contributory Retirement Plan (SCRP) and My Retirement Savings portal
888-793-8733: Fidelity
800-842-2252: TIAA
Staff Retirement Annuity Plan (SRAP)
877-249-6648
TDD: 800-364-6164
Frozen Accounts: Prudential
800-458-6333
Investment Counselors: Schedule appointments
Vanguard 800-662-0106 x14500
TIAA 866-843-5640
Fidelity 800-642-7131
Spanish: 877-297-3017
Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, and Health Savings Account:
Fidelity
888-793-8733
HealthEquity prior to 2025
877-857-6810
MetLaw
800-821-6400
Liberty Mutual (Claimant Service ID: stanford)
800-699-3286
Stanford Contacts
BeWell at Stanford
650-721-2984
Faculty Staff Help Center
650-723-4577
Stanford ID Card Office
650-498-2273
Stanford Payroll
650-723-2259
Staff Tuition Reimbursement Program (STRP), Staff Training Assistance Program (STAP), Tuition Grant Program (TGP)
Stanford HR Service Center
877-905-2985
WorkLife Office
Submit a help ticket
Other Contacts
Mailing Address
You can upload many important documents, such as Dependent Certification Forms, directly through the My Benefits portal. Or, you can mail or fax them to:
Stanford Benefits
P.O. Box 3190
Bellaire, TX 77402
Fax: 866-539-0431