Crossover Health Primary Care (for Aetna Members)
Crossover Health offers additional care options for those enrolled in an Aetna medical plan, giving you and your enrolled adult dependents (age 18+) access to high-quality, low-cost health care.
What is Crossover Health?
Crossover Health offers you and your adult dependents (age 18+) high-quality, low-cost health care. Crossover is NOT a replacement for your current Stanford medical provider — rather, an enhancement.
You can use Crossover to establish a primary care provider or access convenient, team-based care when you need it. Already have a health care provider you love? Great! Keep your current provider and use Crossover whenever it fits your health care needs. It doesn’t change any existing relationships you have.
Crossover is ideal for you if you:
- Are a remote employee looking for more care options in your area.
- Want access to primary care without waiting months for an appointment.
- Need services like physical therapy, mental health therapy, chiropractic care, or labs at a lower cost.
- Have a complex medical condition and would benefit from coordinated care across departments.
- Are a busy parent who prefers virtual appointments.
- Don’t like feeling rushed. Crossover offers 30- and 60-minute appointments.
Visit Crossover's site for Stanford employees to get started
Expanded access to care
Crossover offers in-person care at Bay Area clinics in Sunnyvale, Santa Clara, Mountain View, and San Francisco (see locations in other parts of the U.S.), as well as virtually. This expanded access enables you to receive care more quickly and at a lower cost, often with same-day and next-day appointments available.
You’ll develop an ongoing relationship with an interdisciplinary care team that will address your health concerns and look at your health history, environment, and unique circumstances that affect your complete well-being. If you need care outside of Crossover, they can also provide referrals.
Here are some of the services Crossover offers:
- Primary care
- Mental health support
- Physical therapy
- Health coaching
- Chiropractic care
- Lab work
How much does it cost?
There are no monthly fees associated with Crossover. All services are covered in network under your Aetna health plan premium, and you pay per visit as you would with any provider. Crossover has agreed-upon visit rates for Stanford members, keeping care affordable and eliminating surprise fees.
The deductible (ded) is the amount you pay for covered services until you meet your plan's deductible. Once your deductible has been met, you pay the applicable co-insurance (co-ins) amount, which is your share of the cost for covered services. As with all Stanford health plans, preventive care is covered at 100%.
Crossover Health Center Fees (In-Person & Virtual)
| TYPE OF SERVICE | Stanford Select Copay | Stanford Choice HDHP* | ACA Basic HDHP* |
|---|---|---|---|
| Preventive Care (i.e., Annual Physical/Well Women) | $0 | $0 | $0 |
| Primary Care Visit | $25 | $75 ded / $15 co-ins | $75 ded / $30 co-ins |
| Nurse Visit | $0 | $0 | $0 |
| Physical Therapy | $25 | $35 ded / $7 co-ins | $35 ded / $14 co-ins |
| Chiropractic Care** | $25 | $50 ded / $10 co-ins | $50 ded / $20 co-ins |
| Mental Health | $25 | $120 ded / $24 co-ins | $120 ded / $48 co-ins |
| Health Coaching | $0 | $0 | $0 |
| Lab Work** | $0 | $0 | $0 |
| Prescriptions or Pre-pack pharmacy*** | $0 | $0 | $0 |
| Unlimited Messaging with Your Care Team (incl. Care Navigation) | $0 | $0 | $0 |
| Virtual Visit (w/ any provider) | $25 | $0 | $0 |
*Per IRS guidelines, a copay is required to maintain HSA eligibility. No copays are required once the plan deductible has been met.
**Only available in-person at a Crossover Health Center
***$0 cost applies to medications dispensed at a Crossover Health Center. If the medication you are prescribed is not carried by the Health Center, your care team can send the prescription electronically to the pharmacy of your choice. Prescriptions dispensed outside of Crossover will be billed according to your health insurance.