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Benefits Provider Contacts

When to contact the University HR Service Team

The University HR Service Team is available to assist you with questions about health and retirement benefits provided by Stanford. For example:

  • If you are a new hire and need plan services before you receive your plan ID card, your doctor’s office or pharmacy may call us to verify coverage
  • If you need help enrolling for benefits during an enrollment window
  • If you have a question about a payroll deduction related to your benefits
  • If you are unsure if a dependent is covered under your plan
  • You plan to retire in the next three to six months

How to contact the University HR Service Team

Login to My Benefits to connect with a specialist via:

  • Online Request Form
  • Live Chat
  • Phone
  • Mail

When to contact your plan administrator

Contact the plan administrator for specific information about your benefits covered under that plan, including:

  • To find out if your doctor or dentist is in your medical or dental plan’s network If you have a claim dispute or question
  • To verify what procedures are covered under your plan and obtain prior authorization
  • You can’t find your member ID for your health plan
  • To verify if a prescription drug is on your plan’s covered list
  • To find urgent care centers 
  • If you are seeing a mental health professional or chiropractor for the first time and you want to verify costs/coverage
  • Questions about your Flexible Spending Account balance or eligible expenses

Connect with Plan Providers through the My Benefits Portal

In addition to the contact information listed below, you may find what you need through “single sign on” through My Benefits. You can access some of our plan administrators, such as TASC for your FSA, by simply logging into the portal. Once you log in, access these accounts in the left-hand navigation under the “Link to My Accounts” drop down. This feature is only available to active employees.

If you still can’t find what you’re looking for, contact the University HR Service Team. Stanford Benefits phone numbers are featured in bold in the menu below.

Benefits Provider Contact Information

Stanford Health Care Alliance Plan
855-345-SHCA (7422)

Kaiser Permanente
800-464-4000
Mail-Order Prescription Service: 800-464-4000
877-741-4648
Mobile Clinic Appointments

Aetna
888-922-3862

All Blue Shield Plans
800-873-3605
Mail-Order Prescription Service: 866-346-7200

Blue Shield Health Advocate Nurse
866-596-7557

Health Net HMO
800-522-0088
Mail-Order Prescription Service: 888-624-1139

United Healthcare
800-624-8822
Mail-Order Prescription Service: 800-562-6223

Vita Administration Company - Direct Pay Administrator (Leave Billing & COBRA)
800-424-3052

Flexible Spending Accounts
(See section below)

Health Savings Account (HSA)
HealthEquity
877-857-6810

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

Delta Dental
888-335-8227

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

VSP Vision Care (VSP)
800-877-7195

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

Genworth - Long-Term Care provider as of 10/1/15
(Password: groupltc)
800-416-3624

CNA Insurance Company - Long-Term Care for policies purchased prior to 10/1/15
(Password: stanfordgltc)
800-528-4582
5 a.m. - 3 p.m. ET

The Hartford –  Business Travel Accident Insurance claims unit
P.O. Box 14299
Lexington, KY 40512-4299
888-563-1124
Fax: 866-954-2621

Lincoln Financial - Short- and Long-Term Disability starting 1/1/08
(Claimant Service ID: stanford)
800-896-9375

Unum - Short and Long-Term Disability before 1/1/08
866-705-7811

Prudential Insurance Company of America - Life Insurance/AD&D
888-257-0412 Customer Service
800-524-0542 (Death Benefit Claims)

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

Stanford Contributory Retirement Plan (SCRP)
650-736-2985
888-793-8733

Staff Retirement Annuity Plan (SRAP)
877-249-6648
TDD: 800-364-6164

My Retirement Savings
888-793-8733

TIAA
800-842-2252

Frozen Accounts:

Prudential
800-458-6333

Investment Counselors

To schedule appointments

Vanguard
800-662-0106 x14500

TIAA
866-843-5640

Fidelity
800-642-7131
Spanish: 877-297-3017

Health Care Flexible Spending Account and Dependent Day Care Flexible Spending Account:

TASC
Customer Service: 855-842-4913
Monday- Friday, 8:00 a.m.- 5:00 p.m., all time zones
Fax: 877-233-5217

Nationwide 
877-738-7874

Liberty Mutual (Claimant Service ID: stanford)
800-896-9375

Stanford Benefits, WorkLife
650-723-2660
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

Contact Us Online

Staff Training Assistance Program (STAP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985

Staff Tuition Reimbursement Program (STRP)
EdAssist Toll Free: 844-239-8770

Tuition Grant Program (TGP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985