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Benefits Provider Contacts

When to contact the University HR Service Team

The University HR Service Team is available to assist you with questions about health and retirement benefits provided by Stanford or how to enroll or make changes to your elections.

How to contact the University HR Service Team

Login to My Benefits to connect with a specialist via:

  • Online Request Form
  • Live Chat
  • Phone
  • Mail

When to contact your plan administrator

Stanford contracts with external organizations, called plan administrators, to provide employees and retirees with a comprehensive benefits program. Contact the plan administrator for specific information about your benefits covered under that plan, including:

  • What’s covered
  • How a plan works
  • Where to find providers
  • How to file a claim
  • Claims payments
  • Paying contributions or COBRA premium

If you still can’t find what you’re looking for, contact the University HR Service Team. Stanford Benefits phone numbers are featured in bold in the menu below.

Benefits Provider Contact Information

Stanford Health Care Alliance Plan
855-345-SHCA (7422)

Kaiser Permanente
800-464-4000
Mail-Order Prescription Service: 800-464-4000
877-741-4648
Mobile Clinic Appointments

Aetna
888-922-3862

All Blue Shield Plans
800-873-3605
Mail-Order Prescription Service: 866-346-7200

Blue Shield Health Advocate Nurse
866-596-7557

Health Net HMO
800-522-0088
Mail-Order Prescription Service: 888-624-1139

United Healthcare
800-624-8822
Mail-Order Prescription Service: 800-562-6223

Vita Administration Company - Direct Pay Administrator (Leave Billing & COBRA)
800-424-3052

Flexible Spending Accounts
(See section below)

Health Savings Account (HSA)
HealthEquity
877-857-6810

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

Delta Dental
888-335-8227

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

VSP Vision Care (VSP)
800-877-7195

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

Genworth - Long-Term Care provider as of 10/1/15
(Password: groupltc)
800-416-3624

CNA Insurance Company - Long-Term Care for policies purchased prior to 10/1/15
(Password: stanfordgltc)
800-528-4582
5 a.m. - 3 p.m. ET

The Hartford –  Business Travel Accident Insurance claims unit
P.O. Box 14299
Lexington, KY 40512-4299
888-563-1124
Fax: 866-954-2621

Liberty Mutual - Short and Long-Term Disability starting 1/1/08
(Claimant Service ID: stanford)
800-896-9375

Unum - Short and Long-Term Disability before 1/1/08
866-705-7811

Prudential Insurance Company of America - Life Insurance/AD&D
888-257-0412 Customer Service
800-524-0542 (Death Benefit Claims)

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

Stanford Contributory Retirement Plan (SCRP)
Local: 650-736-2985
Toll-free: 888-793-8733

Staff Retirement Annuity Plan (SRAP)
Toll-free: 877-249-6648
TDD: 800-364-6164

Stanford Retirement Manager
888-793-8733

TIAA
800-842-2252

Frozen Accounts:
Prudential
800-458-6333

Investment Counselors

To schedule appointments

Vanguard
800-662-0106 x14500

TIAA
866-843-5640

Fidelity
800-642-7131
Spanish: 877-297-3017

Health Care Flexible Spending Account and Dependent Day Care Flexible Spending Account:
Starting 10/1/15, Benesyst, A TASC Company, will simply become TASC.

TASC
Customer Service 855-842-4913
Monday- Friday, 8:00 a.m.- 5:00 p.m., all time zones
Fax 877-233-5217

Stanford Benefits, WorkLife
Local: 650-723-2660
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

Contact Us Online

Staff Training Assistance Program (STAP)
UHR Service Team: (650) 736-2985 or Toll Free: (877) 905-2985

Staff Tuition Reimbursement Program (STRP)
EdAssist Toll Free: (844) 239-8770

Tuition Grant Program (TGP)
UHR Service Team: (650) 736-2985 or Toll Free: (877) 905-2985