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Year-Round Support for HDHP Members

Stanford has partnered with Included Health (formerly known as Grand Rounds) to provide 24/7 unbiased phone support for you and your family.

This team of experts specializes in helping you understand and navigate the complex health care system with the information and tools you need to make good decisions about your health.

In 2023, employees enrolled in a high deductible health plan will have access to year-round advocacy services.

If you are enrolled in the Healthcare + Savings HDHP or ACA Basic HDHP, you have 24/7 access to health advocacy services. By making Included Health your first call, you can access a physician-led care team who will provide resources and expert advice you need to make good health care decisions and save money throughout the year, including:

  • Locating trusted, in-network doctors and highly rated facilities
  • Scheduling appointments and coordinating care
  • Connecting you to experts for a second medical opinion to confirm your diagnosis and treatment plan
  • Researching and resolving billing issues 
  • Tracking health care spending 
  • Getting answers to complex medical questions
  • Receiving education on medical conditions and treatments

Call Included Health at 855-431-5514. The phone number will also be on the back of your medical plan ID card. To sign up or log in, visit Included Health's site for Stanford employees:

The chart below provides a closer look at the services available to you.

Advocacy 24/7 live support for help with navigating health care benefits, researching and resolving billing issues, pre- and post-appointment prep and more. During Open Enrollment, you can also receive care team support to help explain insurance changes and benefits information.
Expert Medical Opinions Provides a virtual case review by world-class physicians. If you or your family members have a complex medical condition, this helps ensure you receive the right diagnosis and treatment plan. Included Health makes it easy by helping gather your medical records and facilitating the review for you.
Treatment Decision Support Enables you to speak directly with on-staff clinicians over the phone for education on specific conditions, symptoms and next steps in treatment.
Convenient App for Self-Service Access to an easy-to-use app with an automated, intelligent tool that assesses your health care needs, finds the best doctor in a given specialty in the network, and gives you confidence that you are getting the best care for you and your family.
Financial Toolkit in the App A set of tools, right in the app to help you understand and plan for the costs associated with receiving care, including plan details, claims history, cost transparency, deductible tracking.