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How to find your health plan ID card online

Stanford medical plan providers make it easy for you to download and print your card digitally.
Hands hold a mobile device with a digital medical plan ID card

Stanford medical plan providers make it easy for you to download and print your card digitally.

At this time of year, many of you often ask if you'll be getting a new health plan ID card, especially if you change plans for the new plan year starting Jan. 1. 

Most medical plans no longer issue new cards every year (and our dental and vision plans do not provide ID cards at all), although some still issue a card for new members. In any case, knowing how to access your plan information digitally is important, especially if you need services or prescriptions when you don't have it in hand.

Plan Information At a Glance

  • Kaiser: Group #7145 (Northern CA), Group #230178 (Southern CA), Group #45041 (Hawaii)
  • Stanford Choice High Deductible Health Plan: Control #232361, Plan #002 Employee Only, or Plan #003 Employee + Dependents
  • Stanford Select Copay Health Plan: Control #: 232361, Plan #001
  • ACA Basic High Deductible Plan: Control #: 232361, Plan #4 Employee Only, Plan #5 Employee plus Dependent(s)

Aetna

If you are enrolled in Stanford Select Copay Health Plan, Stanford Choice HDHP, or ACA Basic HDHP, you will receive a new ID card in the mail by mid-January. You may access a digital ID card anytime on the Aetna online portal and mobile app by following these steps:

For the website:

  1. Login to the Aetna.com member website
  2. Once logged in, go to the “Home” tab and look under the “Benefits” section
  3. Click on “View Member ID Cards” to open an electronic copy of your ID card.

For the mobile app:

  1. Download the Aetna Health mobile application using one of these methods: 
    • Download Aetna Health app via Apple App Store or Google Play
    • Text “AETNA” to 90156 to receive a link to download the Aetna Health App
  2. Open the app and click on the “Manage” tab to access your electronic ID card.
  3. Click on the ID card to text, email or download the ID card to your cell phone.

Kaiser

If you elected Kaiser or added dependents during Open Enrollment, Kaiser will send you a new member card in January. Note that while Kaiser is still producing physical cards, they are moving away from cards with embossed lettering to cards that are flat and laminated. All members will be able to access their new cards digitally through the Kaiser mobile app by Jan. 1.

  • For the mobile app: Open the app and select "Home." From there, you should see an icon on the top of the window that looks like an ID card.

For questions, call Kaiser at 800-464-4000.

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