Crucial Conversations for Accountability (3 part series)
Course Overview:
Accountability is critical to healthy relationships and organizations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and more.
Crucial Conversations for Accountability teaches a process for managing performances, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable, regardless of position or authority.
Our research shows that when people see accountability as "someone else's job," they waste time and resources, costing an average $1,500 and an eight-hour workday for every accountability discussion they avoid. These costs multiply when you consider that 95% of people report struggling to hold their colleagues accountable. On the other hand, when people have a skillset for effectively holding peers accountable, they see improvements across the organization.
This course will help learners with:
- Holding Anyone Accountable: Speak up no matter the person's power, position, or temperament.
- Managing Performance: Get positive results and maintain good relationships.
- Motivating Others Without Force: Permanently resolve problems by clarifying natural consequences.
- Managing Projects Without Taking Over: Help others avoid excuses, keep projects on track, and resolve performance barriers.
- Improving Performance: Agree on a plan, follow up, engage in good reporting practices, and manage new expectations.
This is an instructor-led course hosted live online, and has three, two-hour sessions. Participants will receive pre-work and log-in information by email.
Format: Three (3) 2-hour sessions
Course fee: $300
Instructor: Crucial Learning