Stanford Health Care Alliance (SHCA), a select network health insurance offering for the Stanford community, was introduced in 2014. The plan includes the Stanford School of Medicine faculty, the facilities of Stanford Health Care and Stanford Children’s Health, Stanford-affiliated physicians and Blue Shield’s hospital network.
As SHCA completed its first year, approximately 1,800 Stanford University participants were invited to share their feedback regarding the plan. The responses were overwhelmingly positive and included some constructive feedback to help the medical plan grow and improve. Areas identified for improvement included better identification of in-network physicians and services in the plan’s materials and some billing issues, all of which are being addressed by SHCA.
“We had a 36% survey response rate which was great, and the majority were positive,” said Neal Evans, Director, Health & Welfare Programs, University Human Resources. “Nearly 70% of respondents reported overall satisfaction with the plan, and 74% stated they were likely to remain in the plan. This compares favorably to other plans, where a less than 50% satisfaction rate is not uncommon. Members who live near campus reported getting the most value and satisfaction from the SHCA.”
“As with any transition to a new medical plan, there were a few glitches, but SHCA was quick to work with us to resolve the issues,” Neal added. “The survey gave both us and Stanford Health Care Alliance valuable information to help make the plan even better and ensure that SHCA meets the needs of our employees and their dependents.”
For 2015, SHCA has updated its website information regarding providers, coverage and billing/payments processing; made self-service enhancements, such as doctor reviews, improved search functionality and streamlined communications; and has also made service improvements, including consultant training, network coverage and quality.
SHCA also plans to roll out new access points for members during 2015, including the ability for employees to access their primary care physician (PCP) virtually. This new feature will help busy employees save time by avoiding the need to travel to visit their doctor for minor questions and symptoms. The entire SHCA option, including these new features, will be offered with no employee premium.
For more information on SHCA, visit http://stanfordhealthcarealliance.org.
This article was featured in the Summer/Fall 2014 issue of Educated Choices. Read the full publication.