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How to find your health plan ID card online

All medical plan providers have made it easy for you to download and print your card digitally and important information is being added to your card for 2022.

Updated Oct. 14, 2021.

At this time of year, employees often ask if they'll be getting a new card, or what happens if they need services or prescriptions before they have a new card in hand. 

While medical plans don’t issue new cards every year (and our dental and vision plans do not provide ID cards at all), you should expect your health plan to issue new cards in 2022either digitally or physically.

This year, all medical plans are updating their cards to show your plan deductibles and out-of-pocket maximum limits. Here's more of what you can expect in 2022.

Plan Information At a Glance

  • Kaiser and Kaiser Senior Advantage: Group #7145 (Northern CA), Group #230178 (Southern CA), Group #45041 (Hawaii)
  • SHCA: Group #868025
  • Healthcare + Savings: Group #W0051428,
    Plan ID: PPOX0004
  • Trio: Group #W0051428, Plan ID: HMOX0001
  • ACA Basic High Deductible Plan: Group #W0051428, Plan ID: PPOX0007
  • Health Net Seniority Plus: Group #5800SP
  • Blue Shield Retiree PPO: Group #W0051428,
    Plan ID: PPOX0005
  • Health Net Medicare COB: Group #58004B

 

Blue Shield 

Blue Shield will be issuing new ID cards digitally for current members, who can access their card through the EngagementPoint app by Jan. 1; from there, you can download and print your card if you need to. If you’ve opted into electronic delivery of Blue Shield’s communications, you won't receive an ID card by mail. New plan members can expect a new ID card in the mail by Jan. 1.

 
  • To view and download your card, log into the new EngagementPoint app (or create a new account if you haven't yet). Note that you can access EngagementPoint from your desktop or mobile device.  In the navigation, "ID Cards" is listed at the top, under "Home." 

If you have questions, call Blue Shield (non-Medicare plan participants call 888-499-5532 and Retiree PPO participants call 800-873-3605). Blue Shield call center hours are 7:00 a.m. to 7:00 p.m. Pacific Time, Monday through Friday.

SHCA

If you elected SHCA coverage, added dependents or changed your primary care physician during Open Enrollment, Aetna will send you a new member card by Jan. 1. All other current members can view the updated digital card sometime after Jan. 1. You can view and download your card from the Aetna Health mobile application, or via the Aetna.com website on your desktop. 

  • For the mobile app: Open the app and click on "Manage." Click on the ID card image to text, email or download the card to your cell phone.
     
  • For the website: Log into the portal through Aetna.com. Click on the "Home" tab, and look under the "Plans" section; you should see a link to "View Member ID Card." When you click the link, you'll be able to view your card, and download or print it using the icons on the top of the page.

If you are new to the app or the website, you will need to create an account first. Here are some instructions for registering. Note: You can also change your primary care physician while you are logged into the website or app.

For questions, call SHCA Member Care Services (855-345-7422, Monday to Friday, 6:30 a.m. to 7:00 p.m. Pacific Time).

Kaiser

If you elected Kaiser or added dependents during Open Enrollment, Kaiser will send you a new member card before Jan. 1. Note that while Kaiser is still producing physical cards, they are moving away from cards with embossed lettering to cards that are flat and laminated. All members will be able to access their new cards digitally through the Kaiser mobile app by Jan. 1.

  • For the mobile app: Open the app and select "Home." From there, you should see an icon on the top of the window that looks like an ID card.

For questions, call Kaiser at 800-464-4000.

Health Net

Participants in the Health Net Seniority Plus and COB plans will get new cards for 2022, and Health Net expects them to mail by Jan. 1. The new cards show plan deductible and out-of-pocket maximum limits. You can also access the digital version of your card online: 

For the website: To print or order a new id card and to find your Health Net subscriber I.D. number, you'll need to log into healthnet.com. 

  1. If you haven't done so already, register with Health Net  or login if you are already a registered user. (You can register without your subscriber I.D. if you enter the last 4 digits of your Social Security Number).
  2. Once logged in, select the "My Health Plan" tab.
  3. Scroll down to "Plan Overview."

For questions, call Health Net at 800-522-0088.

 

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