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A new way to manage your disability and leaves

computer with checklist and cup of coffee

A new portal and a new partner will usher you through the steps for taking a leave of absence, including short- and long-term disability and paid family leave.  

When Stanford employees can take care of themselves and their families, they can bring their best selves to work. And sometimes, what employees need is time away.

Stanford has a new disability and leaves administrator: AbsenceOne, which is a partnership between Prudential, who underwrites the insurance coverage, and Sedgwick, who manages claims for Prudential. Previously, this role was held by Lincoln Financial.

AbsenceOne makes it easy for you to navigate your leave when you need to care for yourself or for a family member. Common leaves include maternity leave, parental bonding time, helping a loved one recover from surgery, or recovering from your own non-work-related illness or injury. For any given disability or leave claim, there are state and federal laws that may provide job protection, and at Stanford, you may also continue to receive some or all of your regular pay from a combination of disability insurance and your accrued time off. But you don’t need to be an expert in these areas; that is one reason AbsenceOne exists, to guide you through the process. 

About the new portal

Employees, managers and local HR will also have access to the AbsenceOne portal, an easy-to-use hub to view the status of your leave. You will be able to:

  • check your claim status
  • upload medical certification and doctor’s notes
  • set up communication preferences (mail, email or text) and direct deposit
  • view payments
  • send an email to your claims examiner
  • access a resource library.

Your manager and local HR will also be able to check your claim status and confirm your return to work date from the portal. To access the portal, look for the My Leaves button in Axess or in the Time Away section of Cardinal at Work, and you will be able to log in with Single Sign On using your SUNet ID. You can also start or check a claim by calling AbsenceOne. 

Steps for taking a leave and other resources

Cardinal at Work is being updated to reflect the new vendor contact information, but the first few steps in this process remain the same: If you believe you need a leave of absence, talk to your HR manager about the type of leave you need, notify your manager of the leave and call AbsenceOne to start a claim. AbsenceOne will let you know what information they need from you and will confirm your eligibility for different leave types; they will also work with the Disability and Leaves Services team within University Human Resources, who will manage your timecard and ensure that your Stanford pay is correct.


View the Steps for Taking Leave Checklist 

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