Introduction to Service Design
Course overview:
At Stanford, we all provide many services to our community of students, faculty, and staff. Service Design is a human-centered design approach to creating good service experiences.
In this training, you will learn the core concepts and methods of Service Design through an interactive, hands-on course.
Format:
- The course is offered over zoom and consists of three, 3-hour sessions (9 hours of teaching time total), spread over three weeks.
- Individuals or teams can participate and will be designing a new service.
- Participants can apply the class content to design a real-life service for their department.
- If team members would like to sign up together, they can work as a team in the class.
Topics covered:
Session 1
- An introduction to Service Design
- Brainstorm ideas for your new service
- Identify who your audience is for your service
Session 2
- Interview potential users of your service to learn what their needs are
- Journey Mapping to design the experience you want to create
Session 3
- Service Blueprinting to plan for the backstage processes, systems, and people who will be involved in delivering the service
- Action Planning to create an implementation roadmap to turn ideas into reality
Who it's for:
This class is available to current Stanford University staff only. Any and all staff who want to learn about service design or who manage and deliver programs and services to others at the university will enjoy this class!
Prerequisites: None
Questions: Please submit any questions about the class here.
Format: Three (3) 3-hour sessions
Course fee: $300
This class is facilitated by the Stanford Improvement, Analytics, and Innovation Services team. You can learn more about them here: https://improvement.stanford.edu/