Skip to content Skip to navigation

Contacts & Resources

Please refer to the table below to direct your questions to the right place:

QUESTION OR SUPPORT ISSUE CONTACT

Program related questions/feedback:

  • General inquiries
  • Feedback/suggestions
  • Setting up STARS Track for your organization
  • Requests for new objective setups

Please e-mail learningsolutions@lists.stanford.edu

 

Support issues:

  • STARS Track reporting issues
  • Assignment issues
  • System errors

Submit a help ticket

Access requests:

  • Assignor role
  • STARS Track Compliance Reporting
  • Activating Supervisor Assignment page for your organization

Access requests should be submitted through the Director of Finance (DFA) supporting your organization.

Directors of Finance (DFAs), submit a help ticket

Include within the HelpSU ticket a  list of names and Sunet IDs of individuals to setup.  Please specify if they should be setup the  Assignor page and/or the STAR Track Reporting. 

For Supervisor Assignment activation, please supply the departments you wish to activate (if a parent department is supplied, all child departments will be activated).

Resources Page

You can find job aids and other supportive materials here.