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Business Affairs

Core Competencies

Business Affairs has selected the following behavioral competencies:

Competency                          description
Academic Achievement

Places the welfare of the student-athlete above winning; does not sacrifice values/principles. Does not permit the athlete’s academic work to be adversely affected by an over-emphasis on the sport. Strives to develop in each athlete qualities of leadership, initiative and good judgment. Consistently graduates student-athletes. Works within the structure of the academic programs to provide student-athletes with the best opportunity for academic success. Promotes the availability of academic resources to student-athletes (AARC, tutor services).

Accountable/Responsible Assigns and accepts responsibility for work and decisions; initiates and sets clear objectives and measures for self and others; monitors process, progress, and results; recognizes and supports the importance of “ownership.” Looks out for the good of the organization in addition to own area of responsibility; views breakdowns as opportunities for improvements; over responds to breakdowns by creating breakthroughs; does not provide excuses or stories. 
Adaptability and Flexibility

Originates and adapts new ideas to achieve organizational objectives and goals; demonstrates imagination; effectively manages risk associated with new ideas. Encourages change when appropriate and is flexible and adaptive to changing situations; is comfortable with uncertainty and ambiguity; looks forward to new opportunities, viewing them as creative challenges.

Building and Maintaining Relationships

Works effectively with others; joins in the collaborative efforts of the University; forges synergies and encourages cooperation when building and developing teams; uses networks effectively; exercises effective influencing skills when seeking and building consensus.

Building and Supporting Diversity

Works effectively with a wide range of people; sets a culture that leverages differences and supports diversity; is respectful of people and their different values; encourages and values diverse points of view and differing opinions.

Business/Financial Acumen Extensive experience in managing business matters yielding a prompt and appropriate response to issues for a favorable outcome; a combination of experience and innate mental agility to quickly deal with business situations as they arise.
Business Skills and Knowledge

Understands Stanford’s business principles and language, including the fundamentals of finance, planning and budgeting; uses this understanding to establish clear priorities for actions; is a wise steward of Stanford’s resources; assumes responsibility for the University’s financial health.

Client Focused Understands the customer and their conditions of satisfaction: dedicated to anticipating clients’ needs and exceeding their expectations; effectively balances service to clients with compliance requirements; does not “pass the client” to others, takes full responsibility for resolving the client request even when it goes beyond the individual area. 
Collaboration/Consultation Cooperative arrangement in which two or more parties work jointly towards a common goal; keen knowledge management to effectively transfer “know how” among individuals; negotiate through interaction and cooperation to seek solutions advantageous to all parties in obtaining identified goals; seeking and advising to reach a beneficial solution.
Communication

Practice radical candor - be kind and clear in all your communication. 1) Recognize differences in communication styles and adjust your approach based on your audience

2) Play an active role in discussions, ask clarifying questions, validate the other’s perspective and establish mutual understanding of goals and expectations

3) Be open and responsive to feedback
Communicating Effectively

Presents information and ideas in a thoughtful and compelling manner; able to communicate effectively to diverse groups; is a receptive listener who consults and seeks input from others; is influential and persuasive when appropriate; seeks to understand the differing sides of each situation; understands the potential of emerging communications technology and uses it to achieve objectives.

Communication and Customer Focus

Openly exchanges information in a timely manner, knows who to keep informed, checks for understanding. Relates well to all kinds of people and builds constructive and effective relationships, treating others professionally, respectfully and courteously; uses diplomacy and tact.

Develops effective customer (internal and external) relationships. Good team player that works effectively and cooperatively with others. Communicates knowledge and ideas orally and/or in writing with clarity and effectiveness.

Compliance

Fosters an environment of compliance; compliant with NCAA, conference and Stanford rules, regulations and policies within the program. Contributes to the compliance education of student-athletes. Completes rules test and turns in paperwork in a timely manner.

Composure Remains calm under pressure. Does not become defensive or irritated when times are tough. Can manage difficult, tense situations while maintaining credibility. Does not show frustration when challenged, confronted or in the face of resistance.
Courage and Conviction

Doesn’t hold back anything that needs to be said or done; always lets people know where they stand; faces up to people problems quickly and directly; challenges the status quo and encourages an environment where others do the same; is willing to take risks.

Creating Alignment

Supports the organization by establishing clear roles and responsibilities for both staff and partners. Creates and implements processes and practices that support efficient execution of agreed upon goals.

Critical Thinking The objective examination of assumptions to assess their correctness and legitimacy and to validate or invalidate that the assumptions are true.
Creativity/Innovation

Originates and adapts new ideas to achieve organizational objectives and goals; demonstrates imagination; effectively manages risk associated with new ideas. Is flexible and adaptive to changing situations. Good at figuring out the best way to get things done; works smarter, not necessarily harder or longer.

Data Fluency

Data fluency is the ability to understand, engage, analyze and reason with data. All staff are able to actively interact with data applicable to their roles, whether it is from spreadsheets, surveys, forms, support requests or OBI. While more complex applications of this competency may be more applicable to specific roles, all staff are able to ask the right questions, provide complete answers and analyze and communicate data effectively to support the organization.

Decision Quality

Makes good decisions based on analysis, experience and judgment; has a proven track record over time; is sought out by others for advice and solutions.

Department Perspective: Understands functions of immediate work unit and group's relationship with other Business Affairs units, University departments and organizations. 

Dependability

Uses good judgment in scheduling time away from office and handling personal business during work hours; keeps supervisor and others informed as appropriate. Attendance and punctuality is a priority.

Emotional Intelligence

Works to become self-aware and is interested in developing self; seeks feedback and constructive criticism; learns from experiences and mistakes; demonstrates humility and self-regulates own emotions; exhibits patience and empathy when dealing with others’ emotions; displays a positive and constructive sense of humor.

Ethics and Values

Adheres to an appropriate set of values and beliefs during both good and difficult times; acts in line with those values; rewards the right values and disapproves of others; is a role model for Stanford’s values and principles; does the right thing.

Effective Communication In verbal, written and visual communications, staff present information and ideas in a clear, concise, consistent and compelling manner. Staff communicate effectively to diverse groups; are receptive listeners who consult and seek input from others to understand various perspectives; are influential and persuasive when appropriate; and actively apply foundational and emerging communications tools and techniques to achieve objectives.
Environment

Staff foster a respectful work environment enabling people to do their best work and act as a steward of this goal. Staff build positive and collaborative relationships across FMS and in the Stanford community. Staff practice radical candor - are kind and clear in communication. Staff hold a growth mindset: approaching every day and every situation as an opportunity to learn. Staff demonstrate leadership by leading by example.

Growth Mindset Approach every day and every situation with a growth mindset. 1) Be curious and continue to learn 2) Take responsibility for your actions and learn from your mistakes 3) View challenges as opportunities and practice intelligent persistence
Hiring and Staffing Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.
Initiative Makes extra effort to achieve goals beyond what is required; is proactive and self-starting. 
Integrity and Trust

Makes extra effort to achieve goals beyond what is required; is proactive and self-starting.

Intellectual Agility

Deals with concepts of complexity comfortably; is intellectually sharp, bright, capable and agile; has broad-ranging interests and pursuits and willingly shares them.

Interpersonal Savvy Builds constructive and effective relationships; celebrates others successes as if they are his/her own; uses diplomacy and tact; makes each member of the team a better player; maintains a positive attitude. 
Job Knowledge/Skills Demonstrates the possession of knowledge essential to the fulfillment of duties and responsibilities of position. Works to increase job knowledge. Demonstrates accuracy, thoroughness, and effectiveness in carrying out job assignments. 
Judgment Recognizes the relative importance of tasks and when to refer to or consult with supervisor, makes good decisions; uses confidential information with discretion. 
Leading and Developing Others:

Develops and articulates clear vision and purpose of workplace. Attracts and selects strong people; provides motivating guidance, coaching and constructive feedback; conveys passion appropriately, inspiring commitment; engages and develops the people who can meet Stanford’s needs by providing them with meaningful opportunities; models the behavior being asked of others.

Leadership Practice and lead by example (for Managers only)1) Be inclusive in words as well as actions, making sure everyone feels considered and respected. 2) Coach your employees so they can learn how to think through situations independently. 3) Actively seek practical solutions to address stakeholder concerns 4) Build strong relationships, and seek diverse perspectives when approaching challenges and developing quality solutions 5) Actively seek and respond to feedback regarding you and your team’s efforts to improve team performance.
Perspective and Stewardship Works collaboratively with others to further the University's research goals and to ensure appropriate use of sponsored and University resources. Ensures the public trust through honesty, excellence and integrity. Understands functions of immediate work unit and group's relationship with other Business Affairs units, University departments and organizations. 
Plan, Organize and Prioritize

Sets clear and realistic goals and priorities; effectively uses resources and time. Spends his/her time and the time of others on what's important; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks. Performs duties and responsibilities in an efficient and productive manner. Takes initiative, is proactive and self-starting. Meets deadlines.

Planning and Organizing Sets clear and realistic goals and priorities; effectively uses resources and time. 
Priority Setting

Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; acts in alignment with the organization vision; eliminates roadblocks; creates focus.

Problem Solving  Demonstrates the ability to evaluate data and approach problems in an analytical, organized manner, resulting in timely decisions. 
Quality of Work

Demonstrates accuracy, thoroughness, and effectiveness in carrying out job assignments.

Recruiting

Maintains integrity with recruiting practices. Has an organized recruiting process; recruits student-athletes who are capable of academic and athletic success at Stanford; has the ability to sell Stanford to potential recruits.

Relationships

Build positive and collaborative relationships across FMS and in the Stanford community) Establish key connections, build rapport with others by understanding their goals and needs.

2) Strive to build meaningful and trust based relationships. Assume that each person has the best intent and keep an open mind.

3) Maintain a high level of confidence, trust and respect with everyone you work with.
Resilience and Intelligent Persistence Ability to recover quickly from the impact of failure or a significant disturbance, and to continue to provide an acceptable level of service.
Results Oriented

Keeps promises; does what it takes to get the desired results; focuses on the end result and looks at new ways to deliver; remains calm in the face of difficulty.

Solve Problems/Make Decisions

Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; looks beyond the obvious and doesn't stop at the first answers. Makes good decisions based on analysis, experience and judgment; has a proven track record over time; is sought out by others for advice and solutions. Knows when to refer to or consult with supervisor; uses confidential information with discretion. Anticipates and provides solutions to customer needs giving high priority to customer satisfaction.

Stewardship

Works collaboratively with others to further the University's research goals and to ensure appropriate use of sponsored and University resources. Ensures the public trust through honesty, excellence and integrity.

Strategic Agility Sees ahead clearly and plans accordingly; understand the context of what he/she is doing; understand the implications of mistakes and learns from them. 
Teamwork/Interpersonal Relations Works effectively and cooperatively with others, values each person's skills, experiences and perspectives. Supports the success of co-workers and volunteers time and knowledge to assist them. Respects the time, thoughts and ideas of co-workers. Establishes partnerships and productive relationships. Treats others professionally, respectfully and courteously. 
Vision and Strategy

Appreciates the significance of having vision and strategy; begins the conversation that engages others in creative thought and planning processes; inspires people to embrace the vision and make it their own; can easily pose credible alternative scenarios for planning; is committed to making a difference.

University Citizenship Understands the university’s vision, mission and operations. Maneuvers through our complexity. Connects team members’ work to the university's mission. Considers the university’s needs and priorities when making decisions and makes the necessary trade-offs on behalf of the university.