University Human Resources

Adaptability

• Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture)
• Adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful

Aligning Performance for Success

• Focusing and managing individual performance by helping others set performance goals, and then tracking results and evaluating performance effectiveness 

Applied Learning

• Assimilating and applying new job-related information in a timely manner

Authenticity

• Gaining other people's trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organizational guidelines

Building Customer Loyalty

• Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust

Building Organizational Talent

• Establishing systems and processes to attract, develop, engage, and retain talented individuals
• Creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges

Building Partnerships

• Developing and leveraging relationships within and across work groups to achieve results

Coaching

• Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities

Coaching and Developing Others

• Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities
• Planning and supporting the development of individual skills and abilities

Collaborating

• Working cooperatively with others to help a team or work group achieve its goals

Communication

• Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message
• Listens actively to others

Compelling Communication

• Clearly and succinctly conveying information and ideas to individuals and groups
• Communicating in a focused and compelling way that captures and holds others' attention

Continuous Improvement

• Originating action to improve existing conditions and processes
• Identifying improvement opportunities, generating ideas, and implementing solutions

Continuous Learning

• Actively identifying new areas for learning
• Regularly creating and taking advantage of learning opportunities
• Using newly gained knowledge and skill on the job and learning through their application

Courage

• Proactively confronting difficult issues
• Making valiant choices and taking bold action in the face of opposition or fear

Creating a Culture of Trust

• Fostering a work environment that encourages people to act with integrity and treat each other and their ideas with respect
• Creating and protecting a high-trust environment by setting an example, advocating for others in the face of challenges, removing barriers to trust, and rewarding others for demonstrating behaviors that cultivate trust

Creating an Inclusive Environment

• Making decisions and initiating action to ensure that business unit policies and practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation

Cultivating Networks and Partnerships

• Initiating and maintaining strategic relationships with stakeholders and potential partners inside and outside the organization (e.g., customers, peers, cross-functional partners, external vendors, alliance partners) who are willing and able to provide the information, ideas, expertise, and/or influence needed to advance understanding of business issues and achieve business goals

Customer Focus

• Ensuring that the (internal or external) customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities
• Crafting and implementing service practices that meet customers' and own organization's needs
• Promoting and operationalizing customer service as a value

Delegation and Empowerment

• Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up

Driving for Results

• Setting high goals for personal and group accomplishment
• Using measurement methods to monitor progress toward goals
• Tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

Earning Trust

• Gaining others' confidence by acting with integrity and following through on commitments while disclosing their own positions
• Treating others and their ideas with respect and supporting them in the face of challenges

Emotional Intelligence Essentials

• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior
• Leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results

Establishing Strategic Direction

• Establishing and committing to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, organizational values, and emerging economic, technological, and regulatory conditions

Initiating Action

• Taking prompt action to accomplish work goals
• Taking action to achieve results beyond what is required
• Being proactive

Leading Change

• Driving organizational and cultural changes needed to achieve strategic objectives
• Catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services
• Helping others overcome resistance to change

Leading Teams

• Driving organizational and cultural changes needed to achieve strategic objectives
• Catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services
• Helping others overcome resistance to change

Operational Decision Making

• Securing and comparing information from multiple sources to identify business issues
• Committing to an action after weighing alternative solutions against important decision criteria

Planning and Organizing

• Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources

Strategic Influence

• Creating and executing influence strategies that gain commitment to one's ideas and persuade key stakeholders to take action that will advance shared interests and business goals

Technical / Professional Knowledge and Skills

• Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas
• Keeping up with current developments and trends in areas of expertise
• Leveraging expert knowledge to accomplish results