Course Catalog
View this complete, alphabetized list of all courses, search for a particular course or filter the offerings to find a course that best fits your needs.
Do you need to do more with less? Do you also want to develop and practice leadership skills and excel at your current and future roles? This program is designed to help you accomplish exactly that: overcoming today's information overload while developing and practicing the leadership skills that...
Cohort Learning Program
July 31, 2019
If you know that you are a good service provider but you want to expand your value to your customers and to Stanford, please join us for this new offering: "How to be a Service LEADER."
In this session you will learn:
What behaviors differentiate service providers from service LEADERS
Your current...
Full Day
*Not currently offered
Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics at all levels. By learning how to speak and be heard (and encouraging other to do the same), you'll begin to surface the best...
Multiple Days
*Not currently offered
This interactive course offers practical, positive customer service strategies for working with customers in a variety of university situations.
In this session, you will learn to:
Define customer needs
Build appropriate relationships, whether for quick transactions or ongoing relationships...
Half Day
*Not currently offered
Note: Customer Service Strategies Part 1 is recommended prior to attending this course. Dealing with Difficult Customers offers specific strategies for dealing with the classic types of difficult behavior.
You will learn to:
Distinguish customers with normal behavior who are upset from customers...
Half Day
*Not currently offered
Note: This course is a continuation of Customer Service Strategies Parts 1 and 2.
Whether you work on a team that functions as an independent unit or you are part of a team whose work involves a high degree of interdependence with other groups, there are certain attitudes, behaviors, skills and...
Half Day
*Not currently offered
This course is an interactive, practice-based workshop that provides managers with skills for collaborating with others when assigning and delegating work. Developed by renowned thought leaders Paul Hersey and Ken Blanchard, Situational Leadership is based on the premise that effective managers...
Full Day
June 19, 2019
This workshop employs a design thinking approach to address workplace challenges of all kinds. Participants learn to apply design thinking to bring out innovative solutions to everyday challenges. Individuals and/or work groups are welcome to join!
We want to solve today’s workplace challenges with...
Cohort Learning Program
*Not currently offered
Your career belongs to YOU! Come explore how to better manage and develop your career and uncover how five interrelated factors—industry, organization, profession, work and self—affect your employment. We'll assess your skills, competencies, interests, values, personal traits, and style through a...
Multiple Days
*Not currently offered
Managers are called to play many different roles in today's workplace. One role is being an effective career coach. Come learn core best practices in partnering effectively with your team as they develop their own careers through interactive exercises and assessments. Apply various tools and...
Half Day
*Not currently offered
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