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Course Catalog

View this complete, alphabetized list of all courses, search for a particular course or filter the offerings to find a course that best fits your needs.

Do you have feedback you wish you could give to someone else? Does it feel like a risky conversation? Take the fear out of feedback! In this half-day session, you'll learn to deliver that feedback with greater confidence and success, and you'll leave the workshop with a set of feedback skills you...
Half Day

*Not currently offered

Are you always busy, but rarely productive? Do you start your day with good intentions and finish your day further behind? Are you letting others (or yourself) down because you can't follow through on commitments? If you or others in your organization are falling victim to work overload, modern...
Webinar/Podcast
This practical workshop introduces design thinking and illustrates how it can apply to you and your team. Taking a hands-on approach, the course includes an overview of the design thinking process while tackling one of the ubiquitous challenges in today's workplace: constant interruptions. You...
Half Day

*Not currently offered

Learn how to improve service experiences using service design principles and methods. Apply a human-centered approach to a service you support in this series of fun, hands-on activities which will guide you through discovery to action planning. Do you wish you knew more about your clients’...
Multiple Days
August 28, 2020
September 3, 2020
September 9, 2020
This is an open lab (via Zoom) and is designed as a follow-up to participation in the Managing Self and Teams During Prolonged Disruption webinar (TMWS-0003). The webinar content can be accessed through enrollment in a live session or via reviewing the recorded webinar. Participants will engage in...

*Not currently offered

This webinar (via Zoom) is designed to help managers effectively lead themselves and their teams through the period of prolonged disruption that the COVID-19 pandemic is bringing. The webinar will start with a brief recap of the concepts explored in webinar 1 and will then address the key actions...
Webinar/Podcast
This course, led by seasoned attorneys and facilitators, will cover common challenges managers face in effectively managing within the law. It is a recommended supplemental course to Manager Academy, but open to all managers. Managing Within the Law is an essential component of every manager's...
Full Day

*Not currently offered

Do you desire to be more efficient with the processes you are responsible for, but don’t know where or how to start? If you are motivated to improving your work process, this workshop is for you! Facilitated by internal Improvement, Analytics, and Innovation Services expertise, this stand-alone...
Half Day
August 26, 2020
Do you desire to be more efficient with the processes you oversee, but are unsure of where to start? If you are motivated to improving the processes you work with, this workshop series is for you! This is a three series workshop for work groups (three to five individuals) to work with your team on...
Multiple Days

*Not currently offered

Are you feeling a little anxious, confused, or stressed in thinking about retirement? Well, you're not alone! This workshop provides a safe place with like-minded peers to get answers to some of your questions. This workshop will help empower you and help give you a greater sense of control of your...
Multiple Days
August 13, 2020
August 17, 2020

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