Have questions about Sequoia? Find the right support for HR, payroll, and benefits.
Learning a new HR and payroll system takes time, but you’re not in this alone. To assist you along the way, the HR Service Center and Financial Support Center are working together to equip you with the tools and resources you need.
When you visit the Service & Support portals, you’ll find help articles and how-to guides that provide quick answers. If an article is not available on your topic, you can submit a ticket, which gets reviewed, tracked, and routed to the appropriate expert behind the scenes. Rest assured, someone will get back to you shortly.
Whether you need help submitting your time card, updating your personal information, accessing your W-2 tax form, or completing other HR or finance-related transactions, support is available. See the chart below to find the best place to start for your issue. But first…check out these resources:
- Sequoia Central on Cardinal at Work has all the latest updates, information, and quick links.
- Fingate is your source for time card, absence, and payroll information.
- This July Insider article explains how to get the most from the Service & Support portals.
| I need help with… | HR Service Center Provides support for HR-related issues, including benefits, leaves, and other employee programs. | Financial Support Center Provides support for financial, payroll, time card, and reporting-related issues. |
|---|---|---|
| Completing or approving time cards | X | |
| Entering or approving absences/time off | X | |
| Understanding my payslip |
| X |
| Processing and off-cycle payment |
| X |
| Reprinting my W-2 |
| X |
| Setting up direct deposit in Sequoia |
| X |
| Updating my personal information in Sequoia | X | |
| Logging in to Sequoia | X | |
| Accessing HR reports in Sequoia | X | |
| Taking a disability or family leave | X | |
| Onboarding a new employee | X | |
| Setting goals in EDGE | X |
