Benefits Provider Contacts

Other Contacts

Mailing Address

You can upload many important documents, such as Dependent Certification Forms, directly through the My Benefits portal. Or, you can mail or fax them to:

Stanford Benefits
PO Box 804057
Chicago, IL 60680

Fax: 833-593-3159

When to contact the University HR Service Team

The University HR Service Team is available to assist you with questions about health and retirement benefits provided by Stanford. For example:

If you are a new hire and need plan services before you receive your plan ID card, your doctor’s office or pharmacy may call us to verify coverage
If you need help enrolling for benefits during an enrollment window
If you have a question about a payroll deduction related to your benefits
If you are unsure if a dependent is covered under your plan
You plan to retire in the next three to six months

How to contact the University HR Service Team

When to contact your plan administrator

Contact the plan administrator for specific information about your benefits covered under that plan, including:

To find out if your doctor or dentist is in your medical or dental plan’s network If you have a claim dispute or question
To verify what procedures are covered under your plan and obtain prior authorization
You can’t find your member ID for your health plan
To verify if a prescription drug is on your plan’s covered list
To find urgent care centers
If you are seeing a mental health professional or chiropractor for the first time and you want to verify costs/coverage
Questions about your Flexible Spending Account balance or eligible expenses

Connect with Plan Providers through the My Benefits Portal

In addition to the contact information listed below, you may find what you need through “single sign on” through My Benefits. You can access some of our plan administrators by simply logging into the portal. Once you log in, access these accounts in the left-hand navigation under the “Link to My Accounts” drop down. This feature is only available to active employees.

If you still can’t find what you’re looking for, contact the University HR Service Team. Stanford Benefits phone numbers are featured in bold in the menu below.

Benefits Provider Contact Information

Aetna (Copay, Choice and ACA Health Plans)
(833) 971-4583

Included Health (medical second opinions)
855-431-5514

Crossover Health (available 1-1-26)

Alignment Health Retiree Options MAPD (PPO)

866-634-2247 (Medical Plan)

650-204-9755 Retiree First (Customer Service)

Blue Shield, Retiree PPO Medicare Plan
800-873-3605
Mail-Order Prescription Service: 866-346-7200

Blue Shield, Care Management Program
877-455-6777

Kaiser Permanente
800-464-4000 HMO (CA)

800-966-5955 HMO (Hawaii)

800-443-0815 Kaiser Permanente Senior Advantage (Medicare)

For help completing a telephonic enrollment of the Medicare Advantage form for Kaiser Senior Advantage please have call 877-547-4909.

Mail-Order Prescription Service: 800-464-4000

Vita Companies - Direct Pay Administrator (Retiree Billing & COBRA)
800-424-3052

Flexible Spending Accounts
(See section below)

Health Savings Account (HSA)

Fidelity

888-793-8733

HealthEquity
877-857-6810

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

View all the Benefits Providers Contacts

Delta Dental
888-335-8227

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

VSP Vision Care (VSP)
800-877-7195

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

Experian
877-890-9332

When calling, reference engagement number DB13717.

Genworth - Long-Term Care provider from 10/1/15 to 6/15/21 (Stanford is no longer promoting or recommending enrollment in this benefit.)
(Password: groupltc)
800-416-3624

CNA Insurance Company - Long-Term Care for policies purchased prior to 10/1/15
General Questions: 800-262-4580
Claims: 866-308-0278

The Hartford – Business Travel Accident Insurance claims unit
P.O. Box 14299
Lexington, KY 40512-4299
888-563-1124
Fax: 866-954-2621

AbsenceOne - Short- and Long-Term Disability and Leaves, starting 11/1/20
866-566-1906

Lincoln Financial - Long-Term Disability with effective date before 11/1/20
(Claimant Service ID: stanford)
800-896-9375

Unum - Short and Long-Term Disability before 1/1/08
866-705-7811

Prudential Insurance Company of America - Life Insurance/AD&D
888-257-0412 Customer Service
800-524-0542 (Death Benefit Claims)

University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST

Meru Health - Online mental wellness program for adults

Email: support@meruhealth.com using the subject line "StanfordU"
Text/call: (833) 940-1385

Stanford Contributory Retirement Plan (SCRP)
650-736-2985
888-793-8733

Staff Retirement Annuity Plan (SRAP)
877-249-6648
TDD: 800-364-6164

My Retirement Savings
888-793-8733

TIAA
800-842-2252

Frozen Accounts:

Prudential
800-458-6333

Investment Counselors

To schedule appointments

Vanguard
800-662-0106 x14500

TIAA
866-843-5640

Fidelity
800-642-7131
Spanish: 877-297-3017

Health Care Flexible Spending Account and Dependent Care Flexible Spending Account:

Fidelity

888-793-8733

MetLaw
800-821-6400

Nationwide
877-738-7874

Metlife GET-MET8 (1-800-438-6388)

Liberty Mutual (Claimant Service ID: stanford)
800-699-3286

Employee Support Programs and Services, WorkLife
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST

Staff Training Assistance Program (STAP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985

Staff Tuition Reimbursement Program (STRP)
EdAssist Toll Free: 844-239-8770

Tuition Grant Program (TGP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985

Stanford Contacts

BeWell@Stanford
650-721-2984

Faculty & Staff Help Center
650-723-4577

Health Improvement Program (HIP)
650-723-9649

ID Card Office
650-498-2273

Payroll Office
650-723-2259

Risk Management (Business Travel Accident & Workers' Compensation)(

External Contacts

Health Insurance Counseling and Advocacy Program (HICAP)
800-434-0222

Medicare
800-633-4227

Social Security
800-772-1213