Benefits Provider Contacts
Other Contacts
Mailing Address
You can upload many important documents, such as Dependent Certification Forms, directly through the My Benefits portal. Or, you can mail or fax them to:
Stanford Benefits
P.O. Box 3190
Bellaire, TX 77402
Fax: 866-539-0431
When to contact the University HR Service Team
The University HR Service Team is available to assist you with questions about health and retirement benefits provided by Stanford. For example:
- If you are a new hire and need plan services before you receive your plan ID card, your doctor’s office or pharmacy may call us to verify coverage
- If you need help enrolling for benefits during an enrollment window
- If you have a question about a payroll deduction related to your benefits
- If you are unsure if a dependent is covered under your plan
- You plan to retire in the next three to six months
How to contact the University HR Service Team
Login to My Benefits to connect with a specialist via:
When to contact your plan administrator
Contact the plan administrator for specific information about your benefits covered under that plan, including:
- To find out if your doctor or dentist is in your medical or dental plan’s network If you have a claim dispute or question
- To verify what procedures are covered under your plan and obtain prior authorization
- You can’t find your member ID for your health plan
- To verify if a prescription drug is on your plan’s covered list
- To find urgent care centers
- If you are seeing a mental health professional or chiropractor for the first time and you want to verify costs/coverage
- Questions about your Flexible Spending Account balance or eligible expenses
Connect with Plan Providers through the My Benefits Portal
In addition to the contact information listed below, you may find what you need through “single sign on” through My Benefits. You can access some of our plan administrators by simply logging into the portal. Once you log in, access these accounts in the left-hand navigation under the “Link to My Accounts” drop down. This feature is only available to active employees.
If you still can’t find what you’re looking for, contact the University HR Service Team. Stanford Benefits phone numbers are featured in bold in the menu below.
Benefits Provider Contact Information
Medical Contacts
Aetna (Copay, Choice and ACA Health Plans)
(833) 971-4583
Included Health (medical second opinions)
855-431-5514
Blue Shield, Retiree PPO Medicare Plan
800-873-3605
Mail-Order Prescription Service: 866-346-7200
Blue Shield, Care Management Program
877-455-6777
Health Net Seniority Plus
800-275-4737 (Medicare)
Mail-Order Prescription Service: 888-624-1139
800-522-0088 (Medicare)
Mail-Order Prescription Service: 888-624-1139
Kaiser Permanente
800-464-4000 HMO (CA)
800-966-5955 HMO (Hawaii)
800-443-0815 Kaiser Permanente Senior Advantage (Medicare)
For help completing a telephonic enrollment of the Medicare Advantage form for Kaiser Senior Advantage please have call 877-547-4909.
Mail-Order Prescription Service: 800-464-4000
Vita Companies - Direct Pay Administrator (Retiree Billing & COBRA)
800-424-3052
Flexible Spending Accounts
(See section below)
Health Savings Account (HSA)
888-793-8733
HealthEquity
877-857-6810
University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST
View all the Benefits Providers Contacts
Dental Contacts
Delta Dental
888-335-8227
University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST
Vision Contacts
VSP Vision Care (VSP)
800-877-7195
University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST
Identity Theft Protection
Life & Disability Contacts
Genworth - Long-Term Care provider from 10/1/15 to 6/15/21 (Stanford is no longer promoting or recommending enrollment in this benefit.)
(Password: groupltc)
800-416-3624
CNA Insurance Company - Long-Term Care for policies purchased prior to 10/1/15
(Password: stanfordgltc)
800-528-4582
5 a.m. - 3 p.m. ET
The Hartford – Business Travel Accident Insurance claims unit
P.O. Box 14299
Lexington, KY 40512-4299
888-563-1124
Fax: 866-954-2621
AbsenceOne - Short- and Long-Term Disability and Leaves, starting 11/1/20
866-566-1906
Lincoln Financial - Long-Term Disability with effective date before 11/1/20
(Claimant Service ID: stanford)
800-896-9375
Unum - Short and Long-Term Disability before 1/1/08
866-705-7811
Prudential Insurance Company of America - Life Insurance/AD&D
888-257-0412 Customer Service
800-524-0542 (Death Benefit Claims)
University HR Service Team
Local: 650-736-2985
Toll-Free: 877-905-2985
TDD: 800-364-6164
Hours: Monday to Friday, 8 a.m. to 5 p.m. PST
Mental Wellness Programs Contacts
Meru Health - Online mental wellness program for adults
Email: support@meruhealth.com using the subject line "StanfordU"
Text/call: (833) 940-1385
Retirement Savings Contacts
Stanford Contributory Retirement Plan (SCRP)
650-736-2985
888-793-8733
Staff Retirement Annuity Plan (SRAP)
877-249-6648
TDD: 800-364-6164
My Retirement Savings
888-793-8733
TIAA
800-842-2252
Frozen Accounts:
Prudential
800-458-6333
Investment Counselors
To schedule appointments
Vanguard
800-662-0106 x14500
TIAA
866-843-5640
Fidelity
800-642-7131
Spanish: 877-297-3017
Flexible Spending Accounts (FSA) Contacts
Health Care Flexible Spending Account and Dependent Care Flexible Spending Account:
888-793-8733
Pre-paid Legal Services
MetLaw
800-821-6400
Pet Insurance
Nationwide
877-738-7874
Home and Auto Insurance
Liberty Mutual (Claimant Service ID: stanford)
800-699-3286
WorkLife Contacts
Employee Support Programs and Services, WorkLife
Hours: Monday to Friday,
8 a.m. to 5 p.m. PST
Tuition & Training Assistance Contacts
Staff Training Assistance Program (STAP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985
Staff Tuition Reimbursement Program (STRP)
EdAssist Toll Free: 844-239-8770
Tuition Grant Program (TGP)
UHR Service Team: 650-736-2985 or Toll Free: 877-905-2985
Other Contacts
Stanford Contacts
BeWell@Stanford
650-721-2984
Faculty & Staff Help Center
650-723-4577
Health Improvement Program (HIP)
650-723-9649
ID Card Office
650-498-2273
Payroll Office
650-723-2259
Risk Management (Business Travel Accident & Workers' Compensation)(
External Contacts
Health Insurance Counseling and Advocacy Program (HICAP)
800-434-0222
Medicare
800-633-4227
Social Security
800-772-1213